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If updating the software or virus signatures via the Internet does not work, you can perform all the operations necessary to enable updates to take place automatically in this area. In the options, enter the access data (user name and password) that you received via email when you registered your software online. The G DATA update server will use this data to recognize you so updates can now run completely automatically.

If you have purchased a new license and want to activate it, select Activate new license. The Internet settings display special options that are only required in a few exceptional cases (proxy server, other region). The version check should only be temporarily disabled if you are having difficulty updating the virus signatures.

Activate new license

If you have not yet registered your G DATA software, you can do this now by clicking on ACTIVATE NEW LICENSE then entering your registration number and customer data. Depending on the type of product, you will find your registration number e.g. on the back of the user manual, in the confirmation email for a software download, or on the CD sleeve. On entering the registration number your product will be enabled.

Click the ACTIVATE NOW button and your access data will be generated on the update server. If the login is successful, an info screen appears with the message Logged in successfully, which you can exit using the CLOSE button.

Warning: You will also receive access data for your documentation and for any software reinstallations by email. Therefore please make sure that the email address indicated in your online registration is correct; otherwise you will not receive the access data.

Finally the access data is automatically transferred to the original input mask so you can now update virus signatures via the Internet.

Unable to activate your license? If you cannot log in to the server, this may be due to a proxy server. Click on the INTERNET SETTINGS button (see help section Internet Settings). You can then check the settings for your Internet connection. If there are problems updating the virus signatures, by default you should first check whether you can access the Internet from a web browser (e.g. Internet Explorer). If you cannot connect to the Internet at all, the problem probably lies with your Internet connection and not with the proxy server data

Internet settings

If you use a proxy server, please put a check-mark next to Use proxy server. You should only change these settings if your virus signature update is not working. If necessary, consult your system administrator or Internet service provider about the proxy address. If necessary you can also enter the access data for the proxy server here.

Proxy server: A proxy server consolidates all requests to networks and distributes them to computers connected to it. If for example you use your computer in a company network, it may be useful for you to connect to the net via a proxy server. In the event of problems with the virus signature update you should generally first check to see if you can access the Internet at all via a web browser. If you cannot connect to the Internet at all, the problem probably lies with your Internet connection and not with the proxy server data.

Manage access

With this option you have the chance of defining for yourself which Internet connections you want use for receiving software updates. This is especially useful if you sometimes connect via a network in which data transfers are paid for, e.g. with specific mobile phone tariffs with no real data flat rate.

Virus signature import/export

With computers that are never or only rarely connected to the Internet, or where there are restrictions on the data volume for downloads, you can also update virus signatures via a data medium (e.g. USB stick), or run an offline update. To do so, you must export the virus signatures to the storage medium using a computer that is connected to the Internet and has the necessary permissions. You can then import them via the "Import from" function on the computer with no Internet connection. The system on this computer will then be protected by the latest virus signatures as well. Unlike regular virus updates via the Internet, here this is up to the user, who must ensure him- or herself that signature updates are run as often as possible.

Automatically update virus signatures

If you do not want the G DATA software to bother automatically updating the virus signatures, you can remove the check here. However, disabling this entails a high security risk and should only be done in exceptional cases. If the period between updates is too short for you, you can adjust it as you want and e.g. specify that updates should only be carried out when connecting to the Internet. This option is useful for example with computers that are not permanently connected to the Internet.

Generate log: If you check this box, every virus signature update is recorded in the log, which you can view in the additional G DATA software functions (in SecurityCenter under Logs). Besides these entries, you will find e.g. information on virus detections and other actions carried out by the software in the log.

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