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This article shows how to navigate your customer area.

To navigate My G DATA, use the tiles that you will find on the screen after logging in to the dashboard. For a guided tour, open the drop-down menu by clicking on the arrow next to your name. Then click on Start guided tour.

Remaining term

The remaining term of your license is displayed here in days.

The color of the display changes depending on the remaining term.

For subscriptions in which an automatic license extension is active, you will see the following tile.


Your product

The tile of your product shows the current product and the number of licenses.

Clicking on the tile of your product opens an pop-up window where you can read the following information:

Product name
Number of licenses
Expiry date
Features of your product

If you have a subscription, you'll see instead:

Product name
Number of licenses
Automatic extension date
Next invoice date
Features of your product

Notifications

If you have new messages, you will see a number in a red circle on the envelope icon on the upper right hand side of the window. A click on the icon opens a sidebar with the message(s). Possible messages are, for example, pending invoices or pending orders.

Renew license

Clicking on the Renew license tile you opens a window which allows you to renew your license.

You have two options to renew:

  • Renew once: this option allows you to renew your license for 12 or 24 months. The price for your selection will be displayed.
  • Automatic Renewal: this option protects your device continuously. Your license remains active as long as you want.

You can also renew your license with a retail registration number from a license renewal box. To do this, enter the registration number in the corresponding field. After clicking the Renew license now button, you can see whether your license renewal was successful. Then you will also see how long your new license is valid.


Change license

Clicking on the Change license tile you opens a window which allows you to increase the number of devices your license covers and/or to switch to a product with more features.

If you want to switch products, you can see which functions will be available to you after the change.

In addition, you can terminate a license subscription here.

Make your selection then click on the BUY NOW button to complete the license change.

Downloads

Use the Downloads tile to download manuals and installation files for your products.

Support

The Support tile will redirect you to our support team.

FAQ

You can find frequently asked questions about our products via the FAQ tile. This could allow you to find a solution to your issue the quickest way.

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