Page tree
Skip to end of metadata
Go to start of metadata
Android settings - Lost or stolen

The Lost/Stolen tab offers a range of functions that help protect devices and their data if they go missing. Devices that are stolen or lost can be remotely locked, wiped, located or muted by sending an SMS from a trusted phone number. Using Firebase Cloud Messaging, these anti-theft functions can also be triggered manually at any time.

Before specifying any anti-theft measures, some general settings should be entered. The Remote maintenance password consists of numbers and functions as a PIN code. When sending SMS commands to the device, the password has to be included to ensure that only authorized users can send commands. The command to remotely reset the maintenance password can only be sent from the Trusted phone number. Some of the SMS commands trigger a report or other notification, which will be sent to the device from which the command was issued. Optionally, they can also be sent to an Email address for notifications. If you enable one or more of the Theft detection options, any available location information will also be sent to this email address.

SMS commands

This function is only available until version 14.3.0 due to changed andoid guidelines.

Under SMS commands, you can define anti-theft actions that can be triggered by SMS. These actions can be triggered by sending the respective command to the device, including the remote maintenance password.

  • Locate device: The device will report its location via SMS. If an email address has been entered under Lost/Stolen, location data will be sent there as well. To trigger this function, send an SMS containing the text password locate.
  • Delete personal data: The device will be reset to its factory settings. All personal data will be wiped. To trigger this function, send an SMS containing the text password wipe.
  • Play ringtone: The device will play a ringtone until Internet Security for Android is started. This will assist in locating lost devices. To trigger this function, send an SMS containing the text password ring.
  • Mute device: If you do not want the device to call attention to itself with ring tones or other signals, it can be muted. This does not include the ring tone that is used to locate lost devices. To trigger this function, send an SMS containing the text password mute.
  • Lock screen: The device screen can be locked to prevent the device from being used. To trigger this function, send an SMS containing the text password lock. If no lock screen password has been set, the remote maintenance password will be used.
  • Set lock screen password: Set a password to unlock the device after sending the lock command. To trigger this function, send an SMS containing the text password set device password:  devicepassword. Make sure to send the lock command to lock the device after setting the password.

To remotely reset the remote maintenance password, send an SMS from the phone number that you specified under Trusted phone number containing the text remote password reset: newpassword.

Theft detection

When deploying Internet Security for Android, it remembers which SIM card is in the device at that time. If this card is changed at any time, for example if the device was stolen and resold, certain actions can be carried out automatically.

  • Lock screen: same functionality as the option under SMS commands.
  • Locate device: same functionality as the option under SMS commands.

Emergency action

Using the internet-based Firebase Cloud Messaging framework, emergency actions can be triggered on Android devices. This has the advantage of working even if a device is being used without a SIM card. Firebase Cloud Messaging must be configured under General settings > Android before using any emergency actions.

Select any of the following actions and click Execute action to send the command to the device:

  • Locate device: same functionality as the option under SMS commands.
  • Mute device: same functionality as the option under SMS commands.
  • Play ringtone: same functionality as the option under SMS commands.
  • Set lock screen to following PIN: same functionality as the option under SMS commands.
  • Enable lock screen with PIN: same functionality as the option under SMS commands.
  • Reset device to factory defaults: same functionality as the option under SMS commands.
  • No labels